Returns & Exchanges

At Elizabeth Scarlett, we want you to be completely enchanted by your purchase. If you are not entirely satisfied, you can return your items within 30 days of receipt for a full refund or exchange, provided they are in their original, unused condition.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place your items in their original packaging, ensuring all tags remain attached to maintain the quality of our delicate embroidery.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, secure it to your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Await Your Refund

  Once our team receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.