Frequently Asked Questions
Everything you need to know about our luxury embroidered accessories.
When will my order be dispatched?
We aim to dispatch all orders within 1-2 business days. During peak seasonal periods, please allow up to 5 business days for your beautiful items to be processed and shipped.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or monogrammed products are non-returnable unless faulty.
Do you ship internationally?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I care for my embroidered pouches?
To keep your Elizabeth Scarlett pieces looking their best, we recommend a cold hand wash and air drying. Avoid machine washing or tumble drying to protect the delicate embroidery.
Are your products sustainably made?
We are committed to ethical production. Our cotton is sourced through the Better Cotton Initiative (BCI), and we use recyclable packaging wherever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.